Free shipping for orders over $200.

FAQs

Frequently Asked Questions

We’ve put together the most common questions to help make your shopping experience simple, smooth, and aligned with your conscious lifestyle.

ORDERS

We accept major credit and debit cards including Visa, Mastercard and American Express.
We also support PayPal, Apple Pay, Google Pay and secure checkout options available through our payment partners.
(Please note: We do not accept cash, cheques, or bank transfers.)

Order cancellations depend on the stage of processing. If your package has already been prepared or shipped, we may not be able to cancel it.
However, you are still welcome to follow our return process once it arrives.

Frequently Asked Questions

We’ve put together the most common questions to help make your shopping experience simple, smooth, and aligned with your conscious lifestyle.

ORDERS

We accept major credit and debit cards including Visa, Mastercard and American Express.
We also support PayPal, Apple Pay, Google Pay and secure checkout options available through our payment partners.
(Please note: We do not accept cash, cheques, or bank transfers.)

Order cancellations depend on the stage of processing. If your package has already been prepared or shipped, we may not be able to cancel it.
However, you are still welcome to follow our return process once it arrives.

DELIVERY & SHIPPING

Our delivery rates are:

  • Australia-wide: Flat rate $9.95)
  • International: Calculated at checkout based on destination

All prices are in AUD.

We partner with trusted carriers such as Australia Post and reputable international couriers to ensure safe, reliable delivery.

RETURNS & EXCHANGES

We want you to love your Conscious Collective Co. pieces.
If something isn’t quite right, we accept returns on full-priced items within 28 days of delivery—provided they are unworn, unwashed, and in their original condition with all tags intact.

Sale items may be eligible for an exchange or store credit, depending on the promotion.

Absolutely. If the size, colour or product isn’t quite right, please contact us and we’ll help arrange an exchange (subject to availability).